Satisfaction Survey
A lightweight, battery-powered, easily deployable device which communicates via LoRa and sends customer satisfaction levels in a particular area back to a portal, for either immediate action or future data analysis.
Very Long Life
The device’s battery is designed to live up to 3 years (bi-hourly reporting), and can be configured to send more immediate reports if timely action is required.
Versatility
With 4 options rather than 3, you can get more relevant data on your customers’ satisfaction levels.
Deployable Anywhere
Can be mounted on a stand, wall or surface, you can have relevant insights into satisfaction of a particular area or surface within minutes.
Smart Rejections
The Satisfaction Survey is managed firmware-side to intelligently reject unnecessary or additional clicks to avoid false reporting.
Solution Overview
The Satisfaction Survey is a device that allows for satisfaction data collection over LoRaWAN network..
The device registers users button presses and periodically sends them to the LoRa gateway which relays the information to the server and then to the end devices.
Techical Specifications
| Connectivity | |
|---|---|
| LoRaWAN Module | Semtech SX1276 |
| Typical Range | Up to 2 kilometers |
| Supported Frequency | 868 MHz | LoRaWAN Protocol | Class A LoRaWAN 1.0.3 |
| Activation Method | OTAA |
| Encryption | AES128 |
| Power | |
| Battery Type | Li-Po |
| Battery Capacity | 12000 mAh |
| Average Current Consumption (Sleep Mode) | 25 µA |
| Average Current Consumption (Active Mode) | 17 mA |
| Battery Life | 2 years @ 15 minutes transmission rate, 4 years @ 30 minutes transmission rate |
| Mechanicals | |
| Operating Temperature | -10 – 60 °C |
| Humidity | 20 – 80 % RH (non-condensing) |
| Enclosure Material | Thermoset-Plastic |
| Dimensions | 260mm x 138mm x 32mm |
| Weight | 344g (excluding battery) |
| Ingress Protection Rating | IP43 |
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